Web Host Servers Ltd provides dedicated web hosting to numerous clients and has a responsibility to protect each client and to provide the best services available. The following guidelines are designed to ensure that these obligations are met.

Content
All services provided by Web Host Servers Ltd may be used for lawful purposes only. Transmission, storage or presentation of any information, data or material in violation of any UK or overseas law is prohibited. This includes, but is not limited to, copyrighted material, material we judge to be threatening or obscene or material protected by trade secret or other statute. Clients agree to indemnify and hold harmless Web Host Servers Ltd from any claims resulting from the use of service that damages the subscriber or any other party.

All pornographic content and sex-related merchandising is prohibited on all Web Host Servers Ltd machines. This includes web sites that may infer sexual content or links to adult content elsewhere. Also prohibited are web sites that promote any illegal activity or present content that may be damaging to Web Host Servers Ltd machines or any other server on the internet. Links to such materials are also prohibited.

Commercial Advertising – E-mail
Spamming, and the sending of unsolicited e-mail, from a Web Host Servers Ltd machine or using an e-mail address or domain that is maintained on a Web Host Servers Ltd machine as reference is STRICTLY prohibited.

IRC
IRC or IRC bots may not be operated on our web servers.

Refusal of Service
We reserve the right to refuse, cancel, or suspend service at our sole discretion. All Sub-Networks, distributive web hosting sites and dedicated servers of Web Host Servers Ltd must adhere to the above policies. Failure to follow any term or condition will be grounds for immediate account de-activation.
Hostingervers cannot be held responsible for any human error.

Network Uptime Guarantee
We guarantee that our network will be available at least 99.5% of any full month. If that goal is not met, we will provide a credit of one month free web hosting.

ongoing fees:
An invoice will be sent near the renewal date with payment options. If any changes are required, or you wish at any time to cancel, you simply need to contact the  Support Desk through our contact page, or by emailing support@hostingservers.co.uk with your full identifying details and let us know. We do not store credit card details nor do we share customer details with any 3rd party.

REFUNDS:
Refunds of all hosting fees paid will be processed back to the credit card only if the account is canceled within the first 30 days of ordering.  The domain registration fee or renewal fee of an existing registered domain name cannot be refunded once registered, the registrar will not permit a refund or cancellation.  The registration fees of SSL (Secure Certificates) cannot be refunded, canceled or amended once processed. Refunds will be processed within 24 hours of being requested.

Domain Name Registrations:
From the 1st January 2014 ICANN requests verification of all newly registered domain names.
If we register your domain name for you you will receive shortly after a verification email from the registrar, you need to use the link within the email to verify your registered details, if verification is not completed within 15 days of the domain name being registered, the registrar will put it into a suspended state and you will not be able to use it until the details have been verified.

Domain transfer:
As we are a hosting company and not a registrar we only manage domain names that we host, to change the nameservers to another hosts  (so we no longer host it) will require you to transfer the domain name away, this is done by requesting the EPP key.

SCHEDULED UPDATES: Notification of scheduled updates will be posted in the news section of the control panel.

The above AUP is subject to change at anytime by Hostingservers.